Our Services
Customer Experience Evaluation
We conduct a diagnostic to pinpoint the main impactful projects through three key focus areas: Technology, People and Customer Journey.
Delivery:
Maturity Diagnostic.
Full Strategy Plan presented in slides.
Customer Journey Implementation
We execute and implement the Customer Journey Evaluation.
Delivery:
Built from the ground-up Action Plan in a timeline, with responsibilities.
Implementation of digital customer-centric processes.
Accelerate the team’s education on Customer Success with Training & Documentation.
Weekly Collaboration.
Technology Optimisation
We consolidate your software suite based on your needs.
Costs-saving approach: we focus on daily efficiency to control cash runway.
Delivery:
Infrastructure assessment and recommendations.
Implementation of new processes and technologies.
Data-driven approach: reporting building and data analysis.
On-going IT Support & Maintenance.
Customer Leadership Mentoring
We help and support leaders to better focus on priorities and decisions, get inspired and motivated.
The mentee prepares and leads the agenda conversations points. We illustrate and guide with concrete examples from real-experiences.
Delivery:
Weekly, bi-weekly or monthly 2-hour live sessions.
